Overview

LogRhythm provides full Engineering and Technical support for the LogRhythm and Network Monitor software for twenty-four months after the General Availability release date. Hardware support lifetime is five years from shipment date. This document outlines LogRhythm’s policies regarding the LogRhythm hardware and software product end of life. LogRhythm reserves the right to modify this policy.

The LogRhythm Solution consists of Software and optional Hardware, each with its own product lifecycle. Support for either is contingent upon your current maintenance agreement. The End of Life policies of any Third party products resold by LogRhythm are maintained by the respective third party.

LogRhythm Software Product Lifecycle

LogRhythm Software Products

LogRhythm software products may include multiple components such as the Data Processor (DP), Platform Manager (PM), Advanced Intelligence (AI) Engine, Data Indexer (DX), Network Monitor (NM), and others as defined by the Software version.

Software Product Lifecycle Definitions

  • Software Version. The version number associated with a release consists of a major, minor, and patch in the following format: major.minor.patch (7.2.3).
    • Major Release. 6, 7
    • Minor Release. 7.2, 7.3
    • Patch. 7.2.6, 7.2.7, 7.3.2
  • Release. Any Major (e.g. 6.3->7.1) or Minor software version (7.2->7.3) increment that is made available to customers
  • General Availability (GA) Date. The date a software release version is made generally available to customers for installation, not including beta or early access programs. Releases are often first Generally Available with a “.2” patch such as 7.3.2 or 7.4.2.
  • Knowledge Base (KB) Updates. Knowledge base updates include:
    • New log processing rule sets
    • New analytics modules that might include: Reports, Alarm Rules, AI Engine Rules, Investigations, Lists, and other supporting content
    • Updates to existing log processing rule sets and analytics modules
  • End of Support Life (EoSL). When a product release version reaches End of Support Life, it will no longer be supported by LogRhythm’s technical support services.
  • End of Engineering (EoE). When a product release version reaches End of Engineering:
    • Software patches will no longer be developed for this version.
    • The product release will no longer receive Knowledge Base updates.
  • End of Sale (EoS). When a product release version reaches End of Sale, the version will no longer be available for sale.

LogRhythm Software Product Support Policies

  1. End of Sale. LogRhythm sells and ships the current software Release only.
    • Upon the General Availability of a new Release, any previous Release is considered End of Sale (EoS)
    • For example; when v7.4 becomes Generally Available the v7.3 Release will be considered End of Sale.
  2. End of Engineering. LogRhythm provides Engineering Product Support for the latest patch version of all major and minor releases with a General Availability release date within the prior 24 months.
    For example, 7.2 was first Generally Available on 14 November, 2016, with version 7.2.2. On 14 November, 2018, 7.2.x reached End of Engineering for all 7.2.x versions, including the latest patch 7.2.7 released on 5 February, 2018.

    Release VersionGA DateEoE Date
    7.8.x4 October 2021 (7.8.0)4 October 2023
    7.7.x5 April 2021 (7.7.0)5 April 2023
    7.6.x18 November 2020 (7.6.0)18 November 2022
    7.5.x22 July 2020 (7.5.0)22 July 2022
    7.4.x23 October 2018 (7.4.2)31 December 2020
    7.3.x1 February 2018 (7.3.2)1 February 2020
  3. End of Support Life. LogRhythm provides technical assistance for software products released within the prior 24 months. If support is requested for a software version older than 24 months, LogRhythm may offer support at our own discretion.
  4. All log archives created by previous software versions are supported by new Releases.

LogRhythm Hardware Product Lifecycle

LogRhythm Hardware Products

LogRhythm Hardware product lifecycle includes all products entitled as a LogRhythm Appliance, including dark spares and test appliances.

LogRhythm Hardware Product Lifecycle Definitions

  • Date of Ship (DoS). The date the hardware was shipped to the end user.
  • Hardware Generation. The generation level of the hardware.
    • The Gen1 Hardware generation includes the LR500, LR1000, and LR2000 product series.
    • The Gen2 Hardware generation products are all prefixed with LRX (e.g., LRX1, LRX2, and LRX3).
    • The Gen3 Hardware generation is designated by the second number in the product code (e.g., XM4310, EM5350, LM7310).
    • The Gen4 Hardware generation is designated by the second number in the produce code (e.g., XM4410, PM7410, DX5410).
    • The Gen5 Hardware generation is designated by the second number in the produce code (e.g., XM4550, PM7500, DX5500).
    • Midlife Generation Updates. LogRhythm may introduce enhancements to a hardware generation, such as improved storage capacity, memory, and/or processing. Hardware updates are designed by a change in the last digit of the product code (e.g., XM4431, DX7411).
  • End of Sale (EoS). When hardware reaches End of Sale, the version will no longer be available for order. Appliances and optional Peripherals may be available as inventory allows.
  • End of Support Life (EoSL). When hardware reaches End of Support Life, technical support services such as hardware debugging and hard drive replacement will no longer be available. This includes the ability to order replacement parts.

LogRhythm Hardware End of Life Policy

  1. End of Sale. LogRhythm sells and ships the current Hardware Generation only.
    • Upon the introduction of a new hardware generation, any previous hardware generation is considered End of Sale (EoS). LogRhythm may allow sales of previous hardware generations and optional peripherals as inventory on hand allows.
    • For example, when fourth hardware generation is introduced, the third-generation hardware will no longer be available for sale.
  2. End of Support Life. Hardware End of Support Life (EoSL) occurs five years after Date of Ship. All appliances supplied by LogRhythm have a maximum 5-year serviceable lifetime.

Appendix: End of Life Tables

Table of End of Support Life SIEM Software Releases

Version

Original Release Date

Last Supported Version

End of Sale

End of Engineering

End of Support Life

7.8.x4 October 2021TBDTBD4 October 2023TBD
7.7.x5 April 2021TBDTBD5 April 2023TBD
7.6.x18 November 2020TBDTBD

18 November 2022

TBD
7.5.x
22 July 2020TBDTBD

22 July 2022

TBD
7.4.x
21 October 20187.4.10

22 July 2020

31 December 2020March 2022

7.3.x

1 February 2018

7.3.5

23 October 2018

1 February 2020

October 2020

7.2.x

14 November 2016

7.2.7

1 February 2018

14 November 2018

December 2018

7.1.x

September 2015

7.1.10

November 2016

September 2017

December 2018

6.3.x

December 2014

6.3.9

September 2015

February 2018

December 2018

6.2.x

February 2014

6.2.8

December 2014

September 2015

December 2018

6.1.x

February 2013

6.1.7

February 2014

December 2014

February 2018

6.0.x

February 2012

6.0.9

February 2013

February 2014

February 2017

5.1.x

May 2010

5.1.6

February 2012

February 2013

May 2015

5.0.x

August 2009

5.0.5

May 2010

February 2012

August 2014

4.1.x

November 2008

4.1.9

August 2009

May 2010

November 2013

4.0.x

March 2008

4.0.30.14

November 2008

August 2009

March 2013

3.6.x

April 2007

3.6.5

March 2008

November 2008

April 2012

3.5.x

August 2006

3.5.5

April 2007

March 2008

August 2011

Table of End of Support Life Network Monitor Software Releases

VersionOriginal Release DateLast Supported VersionEnd of SaleEnd of EngineeringEnd of Support Life

3.5.x

5 September 2017

3.5.1

est. 2Q 2019

est. 2Q 2020

est. 2Q 2024

3.4.x

22 May 2017

3.4.2

September 2017

est. 2Q 2019

est. 2Q 2022

3.3.x

December 2016

3.3.1

May 2017

est. 2Q 2018

est. 4Q 2021

3.2.x

July 2016

3.2.3

December 2016

May 2017

est. 4Q 2021

3.1.x

April 2016

3.1.2

July 2016

December 2016

est. 2Q 2021

2.8.x

December 2015

2.8.2

April 2016

July 2016

est. 4Q 2020

2.7.x

August 2015

2.7.2

December 2015April 2016August 2020

2.6.x

March 2015

2.6.2

August 2015

December 2015

March 2020

2.5.x

October 2014

2.5.2

March 2015

August 2014

October 2019

2.4.x

July 2014

2.4.2

October 2014

March 2015

July 2019

2.3.x

April 2014

2.3.3

July 2014

October 2014

April 2019

2.2.x

December 2013

2.2.2

April 2014

July 2014

December 2018

2.1.x

September 2013

2.1.2

December 2013

April 2014

September 2018

Table of End of Support Life Hardware Generations

Version

Original Release Date

End of Sale

End of Support Life

Gen5
July 2018TBD5 Years from Date of Sale

Gen4

July 2014

September 2018

5 Years from Date of Sale

Gen3

March 2013

July 2016

5 Years from Date of Sale

Gen2 (LRX)

August 2009

April 2013

5 Years from Date of Sale

Gen1 (LR)

August 2006

November 2009

5 Years from Date of Sale