Overview

LogRhythm provides full Engineering and Technical support for the LogRhythm and Network Monitor software for twenty-four months after the General Availability release date. Hardware support lifetime is five years from shipment date. This document outlines LogRhythm’s policies regarding the LogRhythm hardware and software product end of life. LogRhythm reserves the right to modify this policy.

The LogRhythm Solution consists of Software and optional Hardware, each with its own product lifecycle. Support for either is contingent upon your current maintenance agreement. The End of Life policies of any Third party products resold by LogRhythm are maintained by the respective third party.

LogRhythm Software Product Lifecycle

LogRhythm Software Products

LogRhythm software products may include multiple components such as the Data Processor (DP), Platform Manager (PM), Advanced Intelligence (AI) Engine, Data Indexer (DX), Network Monitor (NM), and others as defined by the Software version.

Software Product Lifecycle Definitions

  • Software Version. The version number associated with a release consists of a major, minor, and patch in the following format: major.minor.patch (7.2.3).

    • Major Release. 6, 7

    • Minor Release. 7.2, 7.3

    • Patch. 7.2.6, 7.2.7, 7.3.2

  • Release. Any Major (e.g. 6.3->7.1) or Minor software version (7.2->7.3) increment that is made available to customers

  • General Availability (GA) Date. The date a software release version is made generally available to customers for installation, not including beta or early access programs. Releases are often first Generally Available with a “.2” patch such as 7.3.2 or 7.4.2.

  • Knowledge Base (KB) Updates. Knowledge base updates include:

    • New log processing rule sets

    • New analytics modules that might include: Reports, Alarm Rules, AI Engine Rules, Investigations, Lists, and other supporting content

    • Updates to existing log processing rule sets and analytics modules

  • End of Sale (EoS). When a product release version reaches End of Sale, the version will no longer be available for sale.

  • End of Engineering (EoE). When a product release version reaches End of Engineering:

    • Software patches will no longer be developed for this version.

    • The product release will no longer receive Knowledge Base updates.

  • End of Support Life (EoSL). When a product release version reaches End of Support Life, it will no longer be supported by LogRhythm’s technical support services.

LogRhythm Software Product Support Policies

  1. End of Sale (EoS). LogRhythm sells and ships the current software Release only.

    • Upon the General Availability of a new Release, any previous Release is considered End of Sale (EoS)

    • For example; when v7.4 becomes Generally Available the v7.3 Release will be considered End of Sale.

  2. End of Engineering (EoE). LogRhythm provides Engineering Product Support for the latest patch version of all major and minor releases with a General Availability release date within the prior 24 months.

    For example, 7.2 was originally released on 14 November, 2016, with version 7.2.2. The End of Engineering date for all 7.2.x versions was 14 November, 2018, including patch 7.2.7 released on 5 February, 2018.

  3. End of Support Life (EoSL). LogRhythm provides technical assistance for software products released within the prior 24 months. If support is requested for a software version older than 24 months, LogRhythm may offer support at our own discretion.

  4. All log archives created by previous software versions are supported by new releases.

For a list of software releases and their End of Life dates, see the Software End of Life Tables.

LogRhythm Hardware Product Lifecycle

LogRhythm Hardware Products

LogRhythm hardware product lifecycle includes all products entitled as a LogRhythm Appliance, including dark spares and test appliances.

LogRhythm Hardware Product Lifecycle Definitions

  • Date of Ship (DoS). The date the hardware was shipped to the end user.

  • Hardware Generation. The generation level of the hardware.

    • The Gen1 Hardware generation includes the LR500, LR1000, and LR2000 product series.

    • The Gen2 Hardware generation products are all prefixed with LRX (e.g., LRX1, LRX2, and LRX3).

    • The Gen3 Hardware generation is designated by the second number in the product code (e.g., XM4310, EM5350, LM7310).

    • The Gen4 Hardware generation is designated by the second number in the produce code (e.g., XM4410, PM7410, DX5410).

    • The Gen5 Hardware generation is designated by the second number in the produce code (e.g., XM4550, PM7500, DX5500).

    • Midlife Generation Updates. LogRhythm may introduce enhancements to a hardware generation, such as improved storage capacity, memory, and/or processing. Hardware updates are designed by a change in the last digit of the product code (e.g., XM4431, DX7411).

  • End of Sale (EoS). When hardware reaches End of Sale, the version will no longer be available for order. Appliances and optional Peripherals may be available as inventory allows.

  • End of Support Life (EoSL). When hardware reaches End of Support Life, technical support services such as hardware debugging and hard drive replacement will no longer be available. This includes the ability to order replacement parts.

LogRhythm Hardware End of Life Policy

  1. End of Sale (EoS). LogRhythm sells and ships the current hardware generation only.

    • Upon the introduction of a new hardware generation, any previous hardware generation is considered End of Sale (EoS). LogRhythm may allow sales of previous hardware generations and optional peripherals as inventory on hand allows.

    • For example, when fourth hardware generation is introduced, the third-generation hardware will no longer be available for sale.

  2. End of Support Life (EoSL). Hardware End of Support Life (EoSL) occurs five years after Date of Ship. All appliances supplied by LogRhythm have a maximum 5-year serviceable lifetime.

For a list of hardware generations and their End of Life dates, see Hardware End of Life Table.

End of Engineering Support for Log Sources with Log Source Optimization (LSO) Policies

LogRhythm has rewritten parsing rules, configuration guides, and mapping documentation for the most problematic legacy log source types as identified by LogRhythm Support and Engineering teams.  We encourage customers to use the new LSO policies under the LogRhythm Default v2.0 Log Processing Policy. LogRhythm is not providing enhancements or parsing changes on the LogRhythm Default Log Processing Policy for these log source types going forward and will maintain the LogRhythm Default v2.0 Log Processing Policy.

More information about log source optimization and how to use log sources is available at Log Source Optimization.

For a list of log source types with new LSO policies, see End of Engineering for Log Source Types Table.

Appendix: End of Life Tables

End of Life Dates for SIEM Software Releases

VersionOriginal Release DateLast Supported VersionEnd of SaleEnd of EngineeringEnd of Support Life
7.8.x11 October 20217.8.0TBD11 October 202330 November 2023
7.7.x05 April 20217.7.011 October 202105 April 202331 May 2023
7.6.x18 November 20207.6.0 HF 205 April 202118 November 202228 February 2023
7.5.x
22 July 20207.5.118 November 202022 July 202231 October 2022
7.4.x
23 October 20187.4.1022 July 202023 October 202031 March 2022
7.3.x01 February 20187.3.523 October 201801 February 202031 October 2020
7.2.x14 November 20167.2.701 February 201814 November 201831 December 2018
7.1.xSeptember 20157.1.10November 2016September 2017December 2018
6.3.xDecember 20146.3.9September 2015February 2018December 2018
6.2.xFebruary 20146.2.8December 2014September 2015December 2018
6.1.xFebruary 20136.1.7February 2014December 2014February 2018
6.0.xFebruary 20126.0.9February 2013February 2014February 2017
5.1.xMay 20105.1.6February 2012February 2013May 2015
5.0.xAugust 20095.0.5May 2010February 2012August 2014
4.1.xNovember 20084.1.9August 2009May 2010November 2013
4.0.xMarch 20084.0.30.14November 2008August 2009March 2013
3.6.xApril 20073.6.5March 2008November 2008April 2012
3.5.xAugust 20063.5.5April 2007March 2008August 2011

End of Life Dates for Network Monitor Software Releases

VersionOriginal Release DateLast Supported VersionEnd of SaleEnd of EngineeringEnd of Support Life
3.5.x5 September 20173.5.1est. 2Q 2019est. 2Q 2020est. 2Q 2024
3.4.x22 May 20173.4.2September 2017est. 2Q 2019est. 2Q 2022
3.3.xDecember 20163.3.1May 2017est. 2Q 2018December 2021
3.2.xJuly 20163.2.3December 2016May 2017July 2021
3.1.xApril 20163.1.2July 2016December 2016April 2021
2.8.xDecember 20152.8.2April 2016July 2016December 2020
2.7.xAugust 20152.7.2December 2015April 2016August 2020
2.6.xMarch 20152.6.2August 2015December 2015March 2020
2.5.xOctober 20142.5.2March 2015August 2014October 2019
2.4.xJuly 20142.4.2October 2014March 2015July 2019
2.3.xApril 20142.3.3July 2014October 2014April 2019
2.2.xDecember 20132.2.2April 2014July 2014December 2018
2.1.xSeptember 20132.1.2December 2013April 2014September 2018

End of Life Dates for Hardware Generations

VersionOriginal Release DateEnd of SaleEnd of Support Life
Gen5
July 2018TBD5 Years from Date of Sale
Gen4July 2014September 20185 Years from Date of Sale
Gen3March 2013July 20165 Years from Date of Sale
Gen2 (LRX)August 2009April 20135 Years from Date of Sale
Gen1 (LR)August 2006November 20095 Years from Date of Sale

End of Engineering Support for Log Source Types

Log Source Type Reaching End of EngineeringEnd of Engineering DateNew Log Source Optimization Policy Effective as of KB VersionAdditional Information
  • MS Windows Event Logging XML - Security
  • MS Windows Event Logging - Security
  • MS Windows Event Logging : Deutsch - Security
  • MS Windows Event Logging : Español - Security
  • MS Windows Event Logging : Français - Security
24 March 2021
These log source types are now supported with MS Windows Event Logging XML - Security with LogRhythm Default v2.0 policyKB 7.1.591.0LSO - Windows Security Events
  • MS Windows Event Logging - Sysmon
  • MS Windows Event Logging XML - Sysmon 7.01
  • MS Windows Event Logging XML - Sysmon 8/9/10
24 March 2021
These log source types are now supported with MS Windows Event Logging XML - Sysmon with LogRhythm Default v2.0 policyKB 7.1.591.0LSO - Microsoft Sysmon
  • Syslog - Palo Alto Firewall
04 October 2021
Engineering Support is available for Syslog - Palo Alto Firewall with LogRhythm Default v2.0 policy.KB 7.1.619.0LSO - Syslog - Palo Alto Firewall
  • Syslog - Symantec Endpoint Server
18 October 2021
Engineering Support is available for Symantec Endpoint Server with LogRhythm Default v2.0 policy.KB 7.1.621.0LSO - Syslog - Symantec Endpoint Server

End of Support Life for Knowledge Base Iterations

Software VersionKnowledge Base VersionEnd of Knowledge Base Support
7.1.5 and older6.101 February 2022