In multi-tenant environments, TrueIdentity conflicts can occur when TrueIdentities share the same Root Entity and Identifiers. Entity segregation is disabled by default. To ensure that logs are only enriched with a TrueIdentity when the Log Source and TrueIdentity share the same Root Entity, entity segregation must be enabled in the Mediator.
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Go to C:\Program Files\LogRhythm\LogRhythm Mediator Server\config.
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Open the scmedsvr.ini configuration file.
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Add the following to the file: EnableIdentityEntitySegregation=True
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Save and close the file.