To remove case tags from individual cases in the Current Case panel or on the Cases page:
- Open the case in the Case Details view or the Current Case panel.
For details on opening the Case Details view, see Open the Case Details View. For details on opening the Current Case panel, see Work with the Current Case Panel.
- Click the X in the square on the right side of the tag you want to remove. The tag is removed from the case, but is still in the tag library.
Only Global Administrators, Global Analysts, or Restricted Administrators with elevated privileges can remove tags from the tag library.