Troubleshoot the Configuration Manager

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If the LogRhythm Web Services Host, the LogRhythm API Gateway, or the LogRhythm Service Registry is not running, you receive an error message and the LogRhythm Configuration Manager does not load. If you are not running the LogRhythm version of SQL server, one of the following error messages displays:

• The LogRhythm Configuration Manager displays: Cannot communicate with Services Host API.
• The log file for Service Host API displays: 2016-07-18T15:28:05.080-06:00 [ERROR] [thread:6] [class:Client.Session] **ERROR** Unable to load LogRhythm Master License: The SELECT permission was denied on the object 'SCLicense', database 'LogRhythmEMDB', schema 'dbo’.

To resolve this issue:

1. Go to Services on your machine and stop the service SQL Server (MSSQLSERVER).
2. Restart the service LogRhythm Services Host API.
3. Open the LogRhythm Configuration Manager.
4. In the Database Server box, enter the correct Database Server IP address.
5. Click Save.
6. In the Services program on your machine, restart SQL Server (MSSQLSERVER).

The LogRhythm Configuration Manager does not load if a proxy server is enabled for LAN connections in Internet Explorer.

To change the proxy server settings for Internet Explorer:

1. On the Internet Options dialog box, select the Connections tab.
2. Click LAN Settings.
   The Local Area Network (LAN) Settings dialog box appears.
3. Clear the Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) check box.
4. Click OK.

If you require a proxy server for LAN connections, contact LogRhythm Support.

Back Up and Restore a LogRhythm Configuration

When you click Save in the LogRhythm Configuration Manager, the configuration file is saved to %APPDATA%\LogRhythm Configuration Manager\presets. However, you can create a backup of any configuration and save it to any location to use later to restore a given configuration or share with other users.

To back up a configuration:

1. Make any changes you want. Boxes with changes are outlined in blue.
2. Select Backup/Restore from the menu.
3. Click Backup to File.
4. Name the file and save it to the location you want.
5. (Optional) Click Save in the lower right of the LogRhythm Configuration Manager to apply the changes immediately.

To restore a configuration:

1. Select Backup/Restore from the menu.
2. Select one of the following:
   • Restore from File. Prompts you to open a configuration backup file. After you open the file, boxes with changes are outlined blue.
   • Restore from Last Saved. Reverts to the configuration saved in %APPDATA%\LogRhythm Configuration Manager\presets. You can also click Revert Unsaved Changes to apply the settings in that file. Boxes with changes are outlined blue.
   • Restore from Default. Returns all configuration settings to the installation defaults. Boxes with changes are outlined blue.
3. In the lower right of the LogRhythm Configuration Manager, click Save to apply the new settings.