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Reset Multi-Factor Authentication Access to the Web Console

Only Global Admins or Restricted Admins with elevated View and Manage privileges can take this action.

The Web Console can be configured to require multi-factor authentication. If users misconfigure or lose the device on which their one-time password application is installed, their multi-factor authentication access must be reset.

  1. On the main toolbar, click Deployment Manager.
  2. Click the People tab.
  3. Right-click the Person Record you want to modify, and then click Reset Multi-Factor Authentication.
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