End of Life Policies for Software and Hardware

Overview

LogRhythm provides full engineering and technical support for the LogRhythm and Network Monitor software for 24 months after the General Availability release date. Hardware support lifetime is five years from shipment date. This document outlines LogRhythm’s policies regarding the LogRhythm hardware and software product end of life. LogRhythm reserves the right to modify this policy.

The LogRhythm Solution consists of software and optional hardware, each with its own product lifecycle. Support for either is contingent upon your current maintenance agreement. The End of Life policies of any third party products resold by LogRhythm are maintained by the respective third party.

LogRhythm Software Product Lifecycle

LogRhythm Software Products

LogRhythm software products may include multiple components such as the Data Processor (DP), Platform Manager (PM), Advanced Intelligence (AI) Engine, Data Indexer (DX), Network Monitor (NM), and others as defined by the software version.

Software Product Lifecycle Definitions

• Software Version. The version number associated with a release consists of a major, minor, and patch in the following format: major.minor.patch (7.2.3).

  • Major Release. 6, 7

  • Minor Release. 7.10, 7.11

  • Patch. 7.10.1, 7.10.2, 7.10.3

• Release. Any major (e.g., 6.3 → 7.1) or minor software version (7.10 → 7.11) increment that is made available to customers.

• General Availability (GA) Date. The date a software release version is made generally available to customers for installation, not including beta or early access programs. 

• Knowledge Base (KB) Updates. Knowledge base updates include:

  • New log processing rule sets.

  • New analytics modules that might include: Reports, Alarm Rules, AI Engine Rules, Investigations, Lists, and other supporting content

  • Updates to existing log processing rule sets and analytics modules.

• End of Sale (EoS). When a product release version reaches End of Sale, the version will no longer be available for sale.

• End of Support Life (EoSL). When a product release version reaches End of Support Life, it will no longer be supported by LogRhythm’s technical support services.

LogRhythm Software Product Support Policies

1. End of Sale (EoS). LogRhythm sells and ships the current software release only. Upon the General Availability of a new release, any previous release is considered End of Sale (EoS).
   For example, when v7.13 becomes generally available, the v7.12 release will be considered End of Sale.
2. End of Support Life (EoSL). Support will work with customers on versions up to 24 months old from current release to help determine and fix issues. If a fix/hotfix/vulnerability or patch is required, customers will be required to upgrade to a later version where the defect/vulnerability no longer exists.
3. All log archives created by previous software versions are supported by new releases.

For a list of software releases and their End of Life dates, see the Software End of Life tables in the Appendix: End of Life Tables section below.

LogRhythm Hardware Product Lifecycle

LogRhythm Hardware Products

LogRhythm hardware product lifecycle includes all products entitled as a LogRhythm appliance, including dark spares and test appliances.

LogRhythm Hardware Product Lifecycle Definitions

• Date of Ship (DoS). The date the hardware was shipped to the end user.

• Hardware Generation. The generation level of the hardware.

  • The Gen1 Hardware generation includes the LR500, LR1000, and LR2000 product series.

  • The Gen2 Hardware generation products are all prefixed with LRX (e.g., LRX1, LRX2, and LRX3).

  • The Gen3 Hardware generation is designated by the second number in the product code (e.g., XM4310, EM5350, and LM7310).

  • The Gen4 Hardware generation is designated by the second number in the product code (e.g., XM4410, PM7410, and DX5410).

  • The Gen5 Hardware generation is designated by the second number in the product code (e.g., XM4550, PM7500, and DX5500).

  • The Gen6 Hardware generation is designated by the second number in the product code (e.g., XM4650, PM7600, and DX5600).

  • Midlife Generation Updates. LogRhythm may introduce enhancements to a hardware generation, such as improved storage capacity, memory, and/or processing. Hardware updates are designed by a change in the last digit of the product code (e.g., XM4431 and DX7411).

• End of Sale (EoS). When hardware reaches End of Sale, the version will no longer be available for order. Appliances and optional peripherals may be available as inventory allows.

• End of Support Life (EoSL). When hardware reaches End of Support Life, technical support services such as hardware debugging and hard drive replacement will no longer be available. This includes the ability to order replacement parts.

LogRhythm Hardware End of Life Policy

1. End of Sale (EoS). LogRhythm resells and ships the current hardware generation only. Upon the introduction of a new hardware generation, any previous hardware generation is considered End of Sale (EoS). LogRhythm may allow sales of previous hardware generations and optional peripherals as inventory on hand allows. 
   For example, when fourth hardware generation is introduced, the third-generation hardware will no longer be available for sale.
2. End of Support Life (EoSL). Hardware End of Support Life (EoSL) occurs five years after Date of Ship. All appliances supplied by LogRhythm have a maximum five-year serviceable lifetime.

For a list of hardware generations and their End of Life dates, see the End of Life Dates for Hardware Generations table in the Appendix: End of Life Tables section below.

End of Engineering Support for Log Sources with Log Source Optimization (LSO) Policies

LogRhythm has rewritten parsing rules, configuration guides, and mapping documentation for the most problematic legacy log source types as identified by LogRhythm Support and Engineering teams. We encourage customers to use the new LSO policies under the LogRhythm Default v2.0 Log Processing Policy. LogRhythm is not providing enhancements or parsing changes on the LogRhythm Default Log Processing Policy for these log source types going forward and will maintain the LogRhythm Default v2.0 Log Processing Policy.

More information about log source optimization and how to use log sources is available at Log Source Optimization.

For a list of log source types with new LSO policies, see the End of Engineering Support for Log Source Types table in the Appendix: End of Life Tables section below.

Appendix: End of Life Tables

End of Life Dates for SIEM Software Releases

End of Life Dates for Network Monitor Software Releases

End of Life Dates for Hardware Generations

End of Engineering Support for Log Source Types