7.8.0 GA Release Notes

Expected Results: The report should show the accurate last backup time for each database. 

Workaround: Review the backup information in SQL Server Management Studio.

Expected Results: The TrueIdentity Sync Client should be able to connect using LDAP via port 636. 

Workaround: Use port 389 instead and ensure the proper certificates are in place for security. 

Expected Results: Entities should be retireable and able to be hidden from view. 

Workaround: Contact Technical Support to assist you in removing entities that are no longer needed.

Expected Results: When exporting reports in .csv format, the column headers should not be repeated on each row.

Workaround: The report needs to be formatted to remove columns that show the column headers. In addition, LogRhythm data can be exported using Log Distribution Services (LDS).

Expected Results: Archives should process, seal, and move out of the Unprocessed Archives folder as long as the processing rate is at or below the system specification. 

Workaround: Evaluate system sizing and consider an expansion to meet active load demands. In some systems, increasing the ArchiveSize setting in the Data Processor Advanced Properties to 51200 (from the default value of 10240) can help process archive files faster. If necessary, move large files out of the Unprocessed Archives folder to another drive and slowly feed them back in when the system is successfully processing the live data. A more permanent solution to this issue will be provided in a future release.

Expected Results:  When the Mediator is handling agent licenses, the heartbeat packet should still be sent so the system shows it is healthy. 

Workaround:  There is currently no workaround for this issue.

Expected Results: The Diagnostic logs should be tuned to alarm less frequently. 

Workaround: There is currently no workaround for this issue.

Expected Results: Poorly written AIE Rules should be suspended until they are altered and re-enabled. 

Workaround: Rewrite the AIE Rule for better performance. Often, this involves adding filters, reducing log sources, and modifying the logic. Tuning an AIE Rule requires expertise, so contact LogRhythm Training, Professional Services, or a Sales Engineer to assist if necessary. Additional solutions to identify and monitor poorly performing rules are being developed for a future release.

Expected Results: The processing of a log should be the same whether it is parsed in Rule Builder or MPE. 

Workaround: Change the sub-rule to use a different tag, such as <Tag1>. If you are experiencing this issue, ensure that you are not using a custom Log Processing Policy and that there are no MPE timeouts. If issues persist, contact Technical Support and reference this bug number (DE1829) or its sister defect (DE1651).

Expected Results: When users try to download a PCAP that is no longer available on disk, the error message should provide that detail instead of an unclassified failure. 

Workaround: The error message will be changed in a future release. There are two simple troubleshooting steps to identify if the PCAP exists or if other issues are occurring in the integration: Log in to NetMon directly and verify if the selected PCAP has already aged out or should be available on disk. Recreate the API key for the selected NetMon and update the NetMon configuration in the Deployment Manager.

Expected Results: Case API and Admin API should start when using any size certificate. 

Workaround: Remove the server from the domain and reboot it. Verify that the 512-bit certificate has been removed, re-run the installers, and reboot. To avoid this issue, do not join the domain again or the certificate will be pushed out again. In addition, create a new certificate that uses a 384-bit (or less) hash or exclude the impacted system from the GPO that pushes the certificate.

Expected Results: These errors should not be generated in the AIE Engine log, but AIE is working and alarms are firing.  

Workaround: There is currently no workaround for this issue.

Expected Results: When a search times out, a message should inform users and instruct them to re-run the search with a longer timeout. 

Workaround: Increase the timeout on the query and re-run it.

Expected Results: All chosen fields should appear on the report if they contain data.

Workaround: Running the report as an investigation yields the expected results in the Network (Impacted) column. LogRhythm is actively working on a solution to this issue in a future release.

Expected Results: AIE Rule Blocks should fire when they are triggered at the same time. 

Workaround: As the behavior of simultaneous events is unpredictable and the use case for a 0-time interval is rare, LogRhythm does not plan to change this behavior at this time. To avoid the issue, set the evaluation period to 1 second.

Expected Results: The AIE Data Provider service should start consistently and as expected. Failures should be consistently logged to alert when the service did not start correctly. 

Workaround: Restart the Mediator service to allow the AIE Data Provider service to start. A more permanent solution to this issue is being evaluated for a future release.

Expected Results: The Alarming and Response Manager should be aware of a change of status of the SRPs and should not continue to attempt to execute them. 

Workaround: Lower the logging level on the ARM to help mitigate this, but contact LogRhythm Technical Support if assistance is needed to retire the SRP. 

Expected Results: The Data Processor and Data Indexer should connect to Service Registry after a reboot of the Platform Manager. 

Workaround: Manually restart the API Gateway and Service Registry services on the Data Indexer and Data Processor after a reboot of the Platform Manager.

Expected Results: The Console should not freeze when exporting logs. 

Workaround: Export selected logs instead of all logs to allow the export to complete. 

Expected Results: Autogrowth should increase in larger increments so it does not cause fragmentation. 

Workaround: Set the autogrowth settings to the following:EMDB: 256 MBEvents: 1 GBAlarms: 256 MBLogMart: 256 MBCMDB: 256 MB 

Expected Results: The Job Manager should generate a message stating that the results were not complete and the report should indicate partial results. 

Workaround: There is currently no workaround for this issue. 

Expected Results: Exported reports should not duplicate header and footer lines. 

Workaround: Export the report in another format or remove the extra lines from the .csv. 

Expected Results:  The SmartResponse Plugin should execute after selecting the System Monitor Agent. 

Workaround:  There is currently no workaround for this issue. 

In certain circumstances when Entity Archive settings are turned on, customers may receive the following error:

**ERROR** Failed to locate or create inactive subdirectory: The given key was not present in the dictionary.. Inactive archive files will be temporarily stored at the root of the system drive (C:\ in most cases). This error must be corrected in order for inactive archives to be stored at the specified location. 

Expected Results: Entity archiving should function without errors. 

Workaround: There is currently no workaround for this issue. 

Expected Results: All data contained in the .csv export should be valid and match the data displayed in the Web Console. 

Workaround: Export the same investigation from the Client Console or manually adjust the first and last date post export. LogRhythm is investigating a solution to this issue.

Expected Results: When copying widgets, all settings should remain. 

Workaround: Users can add a new widget to the dashboard and configure it manually to work around this issue. This issue is still being actively investigated and will be resolved in a future release.

Expected Results: The date and time of the AIE Event should not have a future time. 

Workaround: There is no workaround for this issue. 

Expected Results: White space should be allowed in the OU/DC filter. 

Workaround: While there is no workaround for this issue, LogRhythm is investigating a resolution for a future release.

Expected Results: Users should be able to scroll through all TrueIdentity records in the Web Console. 

Workaround: Using filters to find specific data in the TrueIdentity page prevents the error message from showing and helps find data more quickly. LogRhythm is working on a resolution for a future release.

Expected Results: An alarm should only generate when the cluster health changes to red. 

Workaround: Edit the impacted alarm to suppress for 24 hours or disable that alarm.

Expected Results: The SmartResponse Plugin should be triggered by any Alarm meeting the criteria. 

Workaround: There is currently no workaround for this issue. 

Expected Results: The TrueIdentity Sync Client should work for any number of users. 

Workaround: While there is no workaround for this issue, the next release of the Sync Client will be able to support larger AD environments.

Expected Results: AIE Summary Fields should be displayed on all AIE Notification emails. 

Workaround: View the AIE Summary Fields in the Alarm instead of the Notification email.

Expected Results: AIE Rules should not fire if the rule block relationship is not met. 

Workaround: Change the Host (origin) or Host (impacted) fields to IP Address, and the AIE Rule works as expected. 

Expected Results: Identity data should appear in reports that contain those fields.

Workaround: Run an investigation to provide the same information.

Expected Results: Scheduled reports should not be sent to disabled accounts. 

Workaround: There is currently no workaround for this issue. 

DE1750

DE147

Expected Results: Authentication services for Web Console should handle the change to the new tokens without errors.

Workaround: Restarting the LogRhythm Authentication API on the Platform Manager mitigates this issue until the next time it occurs.

Expected Results: The Web Console should not time out when downloading large PCAP files. 

Workaround: Change the time out setting in the Configuration Manager.

Expected Results: When the Admin API log generates errors, it should provide some context within the error message. 

Workaround: There is currently no workaround for this issue. 

Expected Results: Logs in this directory should be purged after the number of days defined for expiration has passed, defaulted to 7 days. 

Workaround:  Manually remove these files to prevent the C drive from filling up.

Expected Results: Disabling Log Source Virtualization should not change the behavior of the System Monitor. 

Workaround: This issue is caused by the scsm.ini file not being updated immediately. To work around it, refresh the Log Sources tab in the Client Console to force the .ini file to refresh.

DE260

DE9367

Expected Results: SQL deadlock issues should not cause a missed heartbeat.

Workaround: While there is no known workaround, LogRhythm is actively investigating this issue for a solution.

Expected Results: The Client Console should provide an alternate way to retrieve the data if Crystal Reports is not able to render it. 

Workaround: Decrease the amount of data the report is trying to retrieve or export the data instead.

Expected Results: The Admin API should connect to SQL during failover. 

Workaround: Manually change the Global IP to the Management IP. This may need to be done after each upgrade. 

Expected Results: Alarms should not fire if a log is received for a Not Observed block. 

Workaround: While there is currently no workaround, LogRhythm is investigating this issue for a future release.

Expected Results:  Reports should all display in the local time zone or that specified in the report configuration.   

Workaround:  There is currently no workaround for this issue.

Expected Results:  Second Look restore should run without issues. 

Workaround:  There is currently no workaround for this issue. 

Expected Results: The type-ahead filters should display correct values. 

Workaround: Turning off Web Services on fail-over temporarily fixes the issue.  

Expected Results: The extra semicolon, which is an optional valid separator in a content-type header, should not prevent scripts from working upon upgrade. 

Workaround: While there is currently no workaround, LogRhythm is investigating this issue for a future release.

Expected Results: AIE Rules should fire as expected. 

Workaround: While there is currently no workaround, LogRhythm is investigating this issue for a future release.

Expected Results: Alarms should execute quickly as expected with other AIE Alarms. 

Workaround: There is currently no workaround for this issue.

Expected Results: The Alarming and Response Manager should able to send alarm notifications using any SMTP server and SSL authentication. 

Workaround: There is currently no workaround for this issue. 

Expected Results: The links sent in Case and Alarm notification emails should redirect to port 443 instead of 8443, as they are coming from an external location. 

Workaround: Open the Web Console and manually find the Alarm or Case to review. 

Expected Results: The non-paged pool should not increase and cause system performance issues. 

Workaround: Restart the LogRhythm API Gateway service.

DE1737

DE12489

Expected Results: Alarms should continue to trigger and be displayed in the Web Console. 

Workaround: Contact Technical Support for assistance, as there could be many reasons for this behavior beyond this defect. Support will help determine the root cause.

Expected Results: When editing a report template, existing fields should remain unless they are explicitly removed. 

Workaround: When editing a report template that contains the Normal Date field, add that field back to the template prior to saving it.

Expected Results: Drill downs on AIE rules should work regardless of the filter criteria. 

Workaround: There is no workaround for this issue.

Expected Results: The Current Processing Rate widget should show all logs being processed.

Workaround: Resolve any log source issues that are causing old logs to be ingested, or use Grafana or Performance Counters to check the current processing rate.

Expected Results: The Download PCAP button should appear when reviewing NetMon logs. 

Workaround: Reload the frame with the Download PCAP button to activate it.

Expected Results: Drill downs should always allow export of results and filters should always have data. 

Workaround: Use the Client Console to drill down and export results. 

Expected Results: The AIE Engine should trigger alarms for Log Not Observed. 

Workaround: There is currently no workaround for this issue. 

Expected Results: Temporary files should not be left on disk. 

Workaround: Contact Technical Support for assistance with the workaround for this issue.   

Expected Results: Only users who are disabled in Active Directory should be disabled within LogRhythm. 

Workaround: Manually re-enable users by logging in to the Console as a Global Administrator or LogRhythm Admin user. 

Expected Results: Grouping values in SmartResponse Plugins should be allowed. 

Workaround: There is no workaround for this issue. 

Expected Results: List updates should occur without inputting incorrect data. 

Workaround: There is currently no workaround for this issue. Contact LogRhythm Technical Support for assistance if you have a list that is not currently useable. 

Expected Results: The hostname should be displayed the same for both Web and Client Consoles. 

Workaround: View the record in the Web Console. 

Expected Results: Elasticsearch should abide by the memory limit that is set. 

Workaround: For a workaround, contact LogRhythm Technical Support. 

Expected results: The Mediator should only attempt to seal the archive file once. 

Workaround: There is no workaround for this issue. 

Expected Results: API Gateway should always recognize a service restart and adjust accordingly. 

Workaround: Reboot the API Gateway service to resume normal operations. 

Expected Results: Clicking Case Evidence logs should open an Analyze page showing the logs selected. 

Workaround: To show the logs, click the X next to the Custom Filter. 

Expected Results: LRII should be able to run multiple times without affecting the plan file. 

Workaround: For assistance with this issue, contact LogRhythm Technical Support. 

Expected Results: Communication to the Platform Manager should be maintained after an install. 

Workaround: Restart Service Registry on each node in the cluster after the installation is complete. 

Expected Results: Users that are moved between Active Directory groups should update upon the move. 

Workaround: There is no workaround for this issue other than manually updating the profiles. 

Expected Results: Transporter should allow the size indicated in the Configuration Manager. 

Workaround: Changing the Transporter Max Log Size (bytes) to 32766 will prevent the error, but may also prevent these large messages from being indexed.

Expected Results: Columbo should handle the warm node indices correctly and allow searches. 

Workaround: For assistance with this workaround, contact LogRhythm Technical Support. 

Expected Results: When user accounts are disabled in the LogRhythm Console, their read and write privileges should be revoked. 

Workaround: There is currently no workaround for this issue. 

Expected Results: The aggregator in the widget query should use an average calculation instead of a sum calculation. 

Workaround: For assistance with this workaround, see this knowledge article on the LogRhythm Community: https://community.logrhythm.com/t5/Knowledge/Metrics-dashboard-widget-for-memory-utilization-shows-incorrect/ta-p/461213 

Expected Results: The AIE Data Provider settings in the Data Processor should persist during a re-license. 

Workaround: Re-enable the AIE Data Provider in the AI Engine tab within the Data Processor Properties. 

Expected Results: Performance on Entity Network Resolution should be quicker. 

Workaround: Contact LogRhythm Technical Support for assistance applying a workaround for this issue. 

Expected Results: SmartResponse Plugins should fire each time the AIE Rule is triggered. 

Workaround: There is no workaround for this issue. 

Expected Results: TIS STIX feed files should parse without issues. 

Workaround: There is currently no workaround for this issue. 

Expected Results: Drilling into data on a dashboard should not change the dashboard filter criteria. 

Workaround: Reapply the dashboard filter. 

Expected Results: drill down results should not be hidden. 

Workaround: Select Default Analyze Dashboard 

Expected Results: The Analyzer grid should not update with new events when paused. 

Workaround: There is currently no workaround for this issue. 

Expected Results: Event data should appear in the dashboard.

Workaround: There is currently no workaround for this issue. 

Expected Results: The Analyze Dashboard filter should reset. 

Workaround: In User Settings set the Drilldown setting to Open in Page. 

Expected Results: The Node-Link Graph should function regardless of the browser zoom level. 

Workaround:  Return the browser to 100% zoom and refresh the Web Console. 

Expected Results: The search and drill down operations should return results upon completion or terminate. 

Workaround: Reload the page. 

Expected Results: Brackets should not affect the ability to drill down into a hostname. 

Workaround: There is no workaround for this issue. 

Expected Results: The search and drill down operations should return results upon completion or terminate. 

Workaround: Reload the page. 

Expected Results: The Data Indexer should be removed and re-added instead of adding a second instance. 

Workaround: Uninstall both versions of the Data Indexer, ensure there or no hung .msi processes in the Task Manager, then re-install the 7.6.0 Hotfix 2 version. 

Expected Results: Searching System Monitor Agent Properties log sources should return all log sources from the current agent. 

Workaround: There is currently no workaround for this issue. 

Expected Results: Users should be able to filter out the retired log sources when filtering by Log Source Type. 

Workaround:  Use the Include Retired box or use another method of filtering.   

Expected Results: The Carpenter service should not cause port exhaustion. 

Workaround: Create a scheduled task to restart the Carpenter service each day. 

Expected Results: The search and drill down operations should return results upon completion or terminate. 

Workaround: Reload the page. 

Expected Results: The checked count should reset. 

Workaround: After performing an action, select the Uncheck All option to reset the checked count. 

In certain circumstances when upgrading to 7.8.0, customers may experience a database upgrade error and receive the following message:

Violation of UNIQUE KEY constraint 'UniqueKey'. Cannot insert duplicate key in object 'dbo.SCMaint'.

Expected Results: Customers should not experience errors during database upgrade. 

Workaround: For assistance with this workaround, see this knowledge article on the LogRhythm Community:

https://community.logrhythm.com/t5/Solution-Articles/Known-Issue-Violation-of-Unique-Key-Constraint-for-dbo-SCMaint/ta-p/483175