Read Case Trend by Status Charts

Case statuses fall into four different buckets: open Incidents, closed Incidents, open non-Incidents, and closed non-Incidents. Case Trend by Status charts provide visual representations of case statuses and activity in terms of A) the number of cases created at different points in time and B) the relationship between the time cases were created and their current status.

In Case Trend by Status charts, the horizontal axis plots the range of creation times while the vertical axis measures the total number of cases created. Color-coded stacked bars are used to break down the current statuses of the cases.

Case Trend by Status charts include interactive features that allow you to do the following:

• To view the count values within a stacked bar, hover your cursor over the different color segments to display them. The tooltip displays the number of cases for the highlighted segment, as well as a breakdown of the number of cases that are incidents or non-incidents.
• To focus the chart on a single status, hover your cursor over a status in the chart key below the horizontal axis. The tooltip displays the total number of cases for that status.
  Depending on a chart's width (as defined by the number of dashboard columns that it spans) and the scope of its time range, data bars may represent a group of consecutive dates as opposed to the single dates listed along the horizontal axis. For instance, group dates are standard for one- and two-column charts with time ranges greater than 10 days.
• To determine the exact date span that each bar represents, hover your cursor over the dates along the horizontal axis to display the information.