Overview

LogRhythm provides full engineering and technical support for the LogRhythm and Network Monitor software for 24 months after the General Availability release date. Hardware support lifetime is five years from shipment date. This document outlines LogRhythm’s policies regarding the LogRhythm hardware and software product end of life. LogRhythm reserves the right to modify this policy.

The LogRhythm Solution consists of software and optional hardware, each with its own product lifecycle. Support for either is contingent upon your current maintenance agreement. The End of Life policies of any third party products resold by LogRhythm are maintained by the respective third party.

LogRhythm Software Product Lifecycle

LogRhythm Software Products

LogRhythm software products may include multiple components such as the Data Processor (DP), Platform Manager (PM), Advanced Intelligence (AI) Engine, Data Indexer (DX), Network Monitor (NM), and others as defined by the software version.

Software Product Lifecycle Definitions

  • Software Version. The version number associated with a release consists of a major, minor, and patch in the following format: major.minor.patch (7.2.3).

    • Major Release. 6, 7

    • Minor Release. 7.2, 7.3

    • Patch. 7.2.6, 7.2.7, 7.3.2

  • Release. Any major (e.g., 6.3 → 7.1) or minor software version (7.2 → 7.3) increment that is made available to customers.

  • General Availability (GA) Date. The date a software release version is made generally available to customers for installation, not including beta or early access programs. 

  • Knowledge Base (KB) Updates. Knowledge base updates include:

    • New log processing rule sets.

    • New analytics modules that might include: Reports, Alarm Rules, AI Engine Rules, Investigations, Lists, and other supporting content

    • Updates to existing log processing rule sets and analytics modules.

  • End of Sale (EoS). When a product release version reaches End of Sale, the version will no longer be available for sale.

  • End of Engineering (EoE). When a product release version reaches End of Engineering:

    • Software patches will no longer be developed for this version.

    • The product release will no longer receive Knowledge Base updates.

  • End of Support Life (EoSL). When a product release version reaches End of Support Life, it will no longer be supported by LogRhythm’s technical support services.

LogRhythm Software Product Support Policies

  1. End of Sale (EoS). LogRhythm sells and ships the current software release only. Upon the General Availability of a new release, any previous release is considered End of Sale (EoS).
    For example, when v7.4 becomes generally available, the v7.3 release will be considered End of Sale.
  2. End of Engineering (EoE). LogRhythm provides Engineering Product Support for the latest patch version of all major and minor releases with a General Availability release date within the prior 24 months.
    For example, the GA release date for 7.4 was October 23, 2018. The End of Engineering date for all 7.4.x versions was October 23, 2020.
  3. End of Support Life (EoSL). LogRhythm provides technical assistance for software products released within the prior 24 months. If support is requested for a software version older than 24 months, LogRhythm may offer support at our own discretion.
  4. All log archives created by previous software versions are supported by new releases.
For a list of software releases and their End of Life dates, see the Software End of Life Tables.

LogRhythm Hardware Product Lifecycle

LogRhythm Hardware Products

LogRhythm hardware product lifecycle includes all products entitled as a LogRhythm appliance, including dark spares and test appliances.

LogRhythm Hardware Product Lifecycle Definitions

  • Date of Ship (DoS). The date the hardware was shipped to the end user.

  • Hardware Generation. The generation level of the hardware.

    • The Gen1 Hardware generation includes the LR500, LR1000, and LR2000 product series.

    • The Gen2 Hardware generation products are all prefixed with LRX (e.g., LRX1, LRX2, and LRX3).

    • The Gen3 Hardware generation is designated by the second number in the product code (e.g., XM4310, EM5350, and LM7310).

    • The Gen4 Hardware generation is designated by the second number in the produce code (e.g., XM4410, PM7410, and DX5410).

    • The Gen5 Hardware generation is designated by the second number in the produce code (e.g., XM4550, PM7500, and DX5500).

    • Midlife Generation Updates. LogRhythm may introduce enhancements to a hardware generation, such as improved storage capacity, memory, and/or processing. Hardware updates are designed by a change in the last digit of the product code (e.g., XM4431 and DX7411).

  • End of Sale (EoS). When hardware reaches End of Sale, the version will no longer be available for order. Appliances and optional peripherals may be available as inventory allows.

  • End of Support Life (EoSL). When hardware reaches End of Support Life, technical support services such as hardware debugging and hard drive replacement will no longer be available. This includes the ability to order replacement parts.

LogRhythm Hardware End of Life Policy

  1. End of Sale (EoS). LogRhythm sells and ships the current hardware generation only. Upon the introduction of a new hardware generation, any previous hardware generation is considered End of Sale (EoS). LogRhythm may allow sales of previous hardware generations and optional peripherals as inventory on hand allows.
    For example, when fourth hardware generation is introduced, the third-generation hardware will no longer be available for sale.
  2. End of Support Life (EoSL). Hardware End of Support Life (EoSL) occurs five years after Date of Ship. All appliances supplied by LogRhythm have a maximum five-year serviceable lifetime.

For a list of hardware generations and their End of Life dates, see the Hardware End of Life Table.

End of Engineering Support for Log Sources with Log Source Optimization (LSO) Policies

LogRhythm has rewritten parsing rules, configuration guides, and mapping documentation for the most problematic legacy log source types as identified by LogRhythm Support and Engineering teams. We encourage customers to use the new LSO policies under the LogRhythm Default v2.0 Log Processing Policy. LogRhythm is not providing enhancements or parsing changes on the LogRhythm Default Log Processing Policy for these log source types going forward and will maintain the LogRhythm Default v2.0 Log Processing Policy.

More information about log source optimization and how to use log sources is available at Log Source Optimization.

For a list of log source types with new LSO policies, see the End of Engineering for Log Source Types Table.


Appendix: End of Life Tables

End of Life Dates for SIEM Software Releases

Version

Original GA Release Date

Last Supported Version

End of Sale

End of Engineering

End of Support Life

7.10.x28 September 2022TBDTBD28 September 202431 October 2024
7.9.x23 June 2022TBDTBD23 June 202431 July 2024
7.8.x11 October 20217.8.023 June 202211 October 202330 November 2023
7.7.x05 April 20217.7.011 October 202105 April 202331 May 2023
7.6.x18 November 20207.6.0 HF 205 April 2021

18 November 2022

28 February 2023
7.5.x
22 July 20207.5.118 November 2020

22 July 2022

31 October 2022
7.4.x
23 October 20187.4.10

22 July 2020

23 October 202031 March 2022

7.3.x

01 February 2018

7.3.5

23 October 2018

01 February 2020

31 October 2020

7.2.x

14 November 2016

7.2.7

01 February 2018

14 November 2018

31 December 2018

7.1.x

September 2015

7.1.10

November 2016

September 2017

December 2018

6.3.x

December 2014

6.3.9

September 2015

February 2018

December 2018

6.2.x

February 2014

6.2.8

December 2014

September 2015

December 2018

6.1.x

February 2013

6.1.7

February 2014

December 2014

February 2018

End of Life Dates for Network Monitor Software Releases

VersionOriginal GA Release DateLast Supported VersionEnd of SaleEnd of EngineeringEnd of Support Life
4.0.x06 January 20204.0.5TBD29 February 202429 February 2024
3.9.x20 December 20183.9.306 January 202030 June 202130 June 2021
3.8.x23 July 20183.8.220 December 201830 September 202030 September 2020
3.7.x27 March 20183.7.123 July 201831 March 202031 March 2020
3.6.x26 December 20173.6.227 March 201831 January 202031 January 2020

3.5.x

05 September 2017

3.5.1

26 December 2017

30 September 2019

30 September 2019

3.4.x

22 May 2017

3.4.2

05 September 2017

30 June 2019

30 June 2019

End of Life Dates for Hardware Generations

Version

Original Release Date

End of Sale

End of Support Life

Gen5
July 2018TBDFive years from Date of Sale

Gen4

July 2014

September 2018

Five years from Date of Sale

Gen3

March 2013

July 2016

Five years from Date of Sale

Gen2 (LRX)

August 2009

April 2013

Five years from Date of Sale

Gen1 (LR)

August 2006

November 2009

Five years from Date of Sale

End of Engineering Support for Log Source Types

Log Source Type Reaching End of EngineeringEnd of Engineering DateNew Log Source Optimization Policy Effective as of KB VersionAdditional Information
  • MS Windows Event Logging XML - Security
  • MS Windows Event Logging - Security
  • MS Windows Event Logging : Deutsch - Security
  • MS Windows Event Logging : Español - Security
  • MS Windows Event Logging : Français - Security

24 March 2021

These log source types are now supported with MS Windows Event Logging XML - Security with LogRhythm Default v2.0 policyKB 7.1.591.0LSO - Windows Security Events
  • MS Windows Event Logging - Sysmon
  • MS Windows Event Logging XML - Sysmon 7.01
  • MS Windows Event Logging XML - Sysmon 8/9/10

24 March 2021

These log source types are now supported with MS Windows Event Logging XML - Sysmon with LogRhythm Default v2.0 policyKB 7.1.591.0LSO - Microsoft Sysmon
  • Syslog - Palo Alto Firewall

04 October 2021

Engineering Support is available for Syslog - Palo Alto Firewall with LogRhythm Default v2.0 policy.KB 7.1.619.0LSO - Syslog - Palo Alto Firewall
  • Syslog - Symantec Endpoint Server

18 October 2021

Engineering Support is available for Symantec Endpoint Server with LogRhythm Default v2.0 policy.KB 7.1.621.0LSO - Syslog - Symantec Endpoint Server

End of Support Life for Knowledge Base Iterations

Software VersionKnowledge Base VersionEnd of Knowledge Base Support
7.1.5 and older6.101 February 2022